Privacy Policy
ALC DISTRIBUTION Ltd is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect the data you provide when using our website and services. By visiting our website, you agree to the practices described in this policy.
We collect personal information that you voluntarily provide to us, such as your name, email address, phone number, billing and shipping details, account information, or any details submitted through contact forms or customer support. In addition to the information you provide, we also collect certain data automatically when you visit our website, including your IP address, browser type, device information, pages viewed, time spent on the site, and cookie data. We may also receive information from third parties such as payment processors, delivery partners, analytics providers, and advertising platforms.
We use your personal information to process and fulfil orders, manage your account, provide customer support, improve our website and services, and send important updates or notifications. With your consent where required, we may also send marketing communications. In addition, we use data for fraud prevention, security purposes, and to comply with legal or regulatory requirements. Under applicable laws such as UK GDPR, we process your data based on one or more legal grounds, including performance of a contract, your consent, our legitimate business interests, and compliance with legal obligations.
Your information may be shared with trusted service providers who support our business operations, such as payment processors, IT specialists, delivery services, and marketing or analytics tools. We may also disclose information to legal authorities when required by law. We do not sell your personal data to third parties.
Our website uses cookies and similar tracking technologies to improve functionality, analyse traffic, and offer a more personalised experience. You can manage or disable cookies through your browser settings. If your data is transferred outside the UK or EEA, we ensure that adequate safeguards are in place, such as standard contractual clauses or equivalent protection measures.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting, or reporting obligations. When the information is no longer required, we securely delete or anonymise it. We also take appropriate security measures to protect your data, including encryption, secure servers, access controls, and routine security reviews. While we strive to protect your information, no online system can guarantee complete security.
Under the UK GDPR, you have several rights regarding your personal data. These include the right to access your information, correct inaccuracies, request deletion, restrict or object to processing, exercise data portability, and withdraw consent at any time. If you wish to exercise any of these rights, please contact us at the details provided below. Our website and services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date. For questions about this policy or to submit a data-related request, please contact ALC DISTRIBUTION Ltd at acookson@alcdistribution.co.uk.
This privacy policy was last updated on (25/11/25)